Privacy Policy

Welcome to Billbed.com, your trusted B2B travel solution provider. We respect your privacy and are committed to protecting the personal and business data you share with us. This Privacy Policy explains how we collect, use, and protect your information in compliance with the Saudi Personal Data Protection Law (PDPL) and applicable international standards.

Information We Collect

• Accounts & Business Information
  • Company name, CR number, VAT ID
  • Business email address and contact numbers
  • Authorized users’ names, emails, and roles
• Booking Data
  • Booking history, guest names, and travel details
  • Billing and payment records
• Technical & Usage Data
  • IP address and device type
  • Browser version and access times
  • Cookies and log data for site usage analytics

How We Use Your Information

• Manage your account and provide access to our booking platform
• Facilitate hotel reservations and service fulfillment
• Communicate service updates and respond to inquiries
• Improve site performance and user experience
• Comply with legal obligations and protect against fraud

Legal Grounds for Processing

• Your consent (where required)
• Performance of our service agreements
• Legal and regulatory compliance
• Legitimate interest in improving our platform and services

Who We Share Data With

• Hotel partners to complete your bookings
• Payment service providers to process transactions
• IT and hosting providers for infrastructure support
• Government authorities, if required by Saudi regulations

We never sell or rent your personal information.

Data Transfers Outside KSA

Where necessary, your data may be transferred to trusted partners outside Saudi Arabia. We ensure adequate protection is in place in line with PDPL requirements.

Your Rights

• Access and correct your data
• Request deletion or restriction
• Withdraw consent at any time
• Object to certain processing activities

To submit a request, email us at: info@billbed.com

Data Security

• SSL encryption
• Firewall and intrusion detection
• Role-based access controls

Cookies and Tracking

Our website uses cookies to:

• Improve functionality and user experience
• Track user behavior through analytics tools

You can control cookies through your browser settings. Learn more in our Cookie Policy.

Retention Policy

We retain your information only as long as needed for business, legal, and operational purposes. After that, we securely delete or anonymize it.

Third-Party Websites

Our platform may link to third-party sites. We are not responsible for their privacy practices. Please review their policies before sharing data.

Updates to This Policy

We may update this Privacy Policy from time to time. Major changes will be posted here and, if significant, emailed to registered users.

Contact Us

For any privacy-related questions, please contact:
📧 info@billbed.com